Alexhost - Opiniões de Especialistas e Usuários

Nome do Plano	Espaço	CPU	RAM	SO	Preço	Pontuação
1 vCPU (Type A, 2667MHz, 1024MB)	20 GB	1 x 2.6GHz	1 GB		R$ 21	4.8	Ver Plano

Nome do Plano	Espaço	CPU	Preço	Pontuação
Premium Business Email Deal		-	R$ 9	5.0	Ver Plano
Hostinger Reach		-	R$ 11	5.0	Ver Plano
Premium	20 GB	-	R$ 13	4.7	Ver Plano

Nome do Plano	Espaço	CPU	RAM	Preço	Pontuação
Professional Email		-		R$ 9	4.5	Ver Plano
NVMe 2	50 GB	1 núcleo	2 GB	R$ 11	4.5	Ver Plano
Professional Email Plus		-		R$ 13	4.5	Ver Plano

Nome do Plano	Espaço	CPU	RAM	SO	Preço	Pontuação
Grow		1 núcleo	15.1 GB		R$ 6	4.7	Ver Plano
Mail Basic 1		-			R$ 6	4.7	Ver Plano

Nome do Plano	Espaço	CPU	Preço	Pontuação
BRONZE	30 GB	-	R$ 4	4.8	Ver Plano
BRONZE PACKAGE	30 GB	-	R$ 4	4.6	Ver Plano
SILVER PACKAGE	50 GB	-	R$ 6	5.0	Ver Plano

Pinned review

Vasislii M

de Suécia |

11 May, 2026 | 17:05

3.2

A service that's harder to use than to buy

Writing as an active customer who wanted to use the company's services — but ran into obstacles the service makes no effort to resolve.

1. VPN servers are unavailable, no compensation offered.
I purchased the Starter VPN plan in April 2026. UK, US, and Canada servers are inaccessible when connecting from Russia. I contacted support (Ticket #639549) and, on my own initiative, collected and submitted logs — without being asked. The ticket was closed without a resolution: "The VPN service is not entirely under our control and we are unable to make any adjustments." No compensation was offered for non-functioning features — citing the terms of use.

2. Billing fired against the customer's own settings.
A renewal invoice arrived while my Starter VPN subscription was still active. The Auto Renew option in my account was set to Off. The error was acknowledged and corrected only after I manually contacted support (Ticket #248945).

3. Unsubscribing from the mailing list is impossible — and that's an architectural problem.
There is no unsubscribe button for marketing emails anywhere in the account panel. I contacted support (Ticket #248945). The response: "Unfortunately, we do not currently have such an option." The ticket was forcibly closed. I raised the issue again — the next reply did not address the question, and the ticket was forcibly closed again.

Critical security alerts and marketing emails are sent through the same Mailchimp channel from a promo@ address. If you unsubscribe via the link in the email, you risk missing critical server security notifications. This is not merely an inconvenience — it is an architectural flaw that violates both GDPR and Mailchimp's own terms of service.

The company has been operating since 2008. It is strange to see the absence of a basic unsubscribe mechanism from a provider with that kind of track record.

4. There is nowhere to file a complaint about a staff member.
The complaint form on the website only accepts reports of violations committed by hosting clients. There is no channel for feedback about the conduct of employees acting on behalf of the company. No direct management contacts are available. When I referenced applicable legislation, a staff member replied: "I don't think you should be trying to scare us." There is nowhere to escalate.

Two tickets closed. One out of four issues resolved. An identical review has been published on Trustpilot. No response in 92 hours.

Responder Change review Útil(0)

Nome do Plano	Espaço	Largura de banda	SO	Painel	Número de sites	Preço
PROMO Basic Hosting	1 GB	Ilimitado		cPanel	5	R$ 5	Detalhes
PROMO Expert Hosting	10 GB	Ilimitado		cPanel	Ilimitado	R$ 35	Detalhes

Nome do Plano	Espaço	CPU	RAM	Preço
U1	10 GB	1 x 2.4GHz	1.5 GB	R$ 24	Detalhes
U2	40 GB	2 x 2.4GHz	4 GB	R$ 60	Detalhes
P4	80 GB	4 x 3.9GHz	8 GB	R$ 119	Detalhes
R3	80 GB	4 x 4.5GHz	4 GB	R$ 208	Detalhes

Nome do Plano	Espaço	CPU	RAM	Preço
Intel® Core™ i5-4570 Processor	1000 GB	4 x 3.6GHz	4 GB	R$ 232	Detalhes
2x Intel® Xeon® E5-2699 v3	1000 GB	36 x 3.6GHz	31.25 GB	R$ 886	Detalhes
Ryzen™ 9 3950X	1000 GB	16 x 4.7GHz	62.5 GB	R$ 1.183	Detalhes
AMD EPYC 7642	4 TB	48 x 3.3GHz	250 GB	R$ 2.971	Detalhes

Nome do Plano	Garantia	Preço
Comodo PositiveSSL	R$ 0	R$ 78	Detalhes
RapidSSL Certificate	R$ 0	R$ 92	Detalhes
Thawte SSL Web Server with EV	R$ 0	R$ 1.332	Detalhes
Comodo PositiveSSL Multi Domain Wildcard	R$ 0	R$ 1.454	Detalhes

Nome do Plano	Garantia	Preço
PROMO Basic Hosting	R$ 0	R$ 5	Detalhes
PROMO Expert Hosting	R$ 0	R$ 35	Detalhes

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