sonderer Dank gilt dem Support-Team, die uns beim Umzug zu Hetzner bei allen Fragen schell und kompetent zur Seite gestanden sind.

ackup Storage. One of my servers was permanently closed because of a copyright complaint involving one product image used by one of my customers, who operates a B2B website with more than 7,000 products. I was not given what I considered to be a reasonable opportunity to remove the image or resolve the issue, so I was forced to move my customers to another provider. I kept only my Backup Storage with Hetzner. Later, my entire account was suddenly closed despite having no unpaid invoices or outstanding balance. My Backup Storage contained important customer backups. I contacted Hetzner more than five times asking for the reason and requesting access to retrieve my data. According to my experience, I did not receive a clear explanation or a meaningful opportunity to recover my backups before the account was permanently deleted. My advice to anyone considering Hetzner is simple: never rely on them, or any single provider, for your only copy of important data. After more than four years as a customer, this was how my relationship with Hetzner ended. This post reflects my personal experience. Everyone should conduct their own research before choosing a hosting provider.